Terms and Conditions

Subscription plans that include multi-user management allow the Client to invite additional users to their organisation on the platform. The holder of the main account ("Administrator") is responsible for managing access and the activities of all users associated with their account.

The Administrator is liable for any breach of these terms committed by users associated with their account. In the event of subscription termination, data relating to all associated users will be handled in accordance with the provisions of Article 10.

The cost of additional users is indicated in the subscription plan purchased and may vary based on the number of active users.

Except for materials belonging to business partners or licensors, the Service and all its content (software, images, text, graphics, illustrations, logos, patents, trademarks, copyrights, photographs, audio, video and music) are the exclusive property of EXSAFE.

This agreement does not grant the Client any licence to the Company's intellectual property rights beyond the use of the Service within the limits of the subscription purchased. It is prohibited to sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display or perform, publish, adapt or create derivative works from any content of the EXSAFE platform.

Reports and documents generated by the Client through the Service using their own data remain the property of the Client, provided that the underlying structure, format and algorithms are the property of EXSAFE.

The Client declares that they have read the personal data protection notice published on the EXSAFE website in the "Website Privacy Notice" and "General Privacy Notice" sections, drafted in accordance with Articles 13-14 of EU Regulation 679/2016 (GDPR).

The Client is aware that they may receive by email, without prior consent, communications regarding services and products similar to those covered by the contract, pursuant to Article 130, paragraph 4 of Italian Legislative Decree 196/2003. The Client is aware of the right to object to such processing under Article 21 of the GDPR, exercisable by contacting [email protected].

By ticking the box for acceptance of these General Conditions during registration, the Client declares that they have read this article and the information on personal data processing.

The Client is aware that EXSAFE may process ordinary data relating to employees or natural persons connected to the Client for work-related purposes. For the processing of such data, EXSAFE acts as Data Processor within the meaning of Article 28 of the GDPR and implements all necessary technical and organisational security measures pursuant to Articles 5 and 32 of the GDPR.

Client data is stored on servers located within the European Union. EXSAFE adopts industry-standard security measures including end-to-end encryption, periodic backups and access controls. For Clients on the RM ENTERPRISE plan or above, a Data Processing Agreement (DPA) is available upon request.

Certain Services on the EXSAFE platform use artificial intelligence algorithms and automated analysis to process information, including: territorial risk analysis (hydrogeological, seismic, meteorological risks), pension analysis with INPS coefficients, and automatic import and enrichment of company data from public and private databases.

Outputs generated by such automated analyses are purely informational and intended as decision-support tools. They do not constitute professional advice, expert assessment or binding recommendation. The Client is required to independently verify the results before making decisions based on such outputs.

EXSAFE does not guarantee the accuracy, completeness or currency of data from external sources used for automated analyses. Automatically imported company data is updated periodically but may not reflect changes that occurred after the last update.

The Client must pay the full Service fee according to the methods and terms indicated on the website. Prices are expressed net of VAT, unless otherwise stated. Failure to make payment within the established timeframe will result in immediate suspension of the Service.

Payments are processed through the secure Stripe payment platform. The Client may make payment by credit card, debit card or other payment methods supported by Stripe, as well as by bank transfer according to the instructions provided. EXSAFE does not directly store the Client's payment card data, which is managed by Stripe in compliance with PCI-DSS standards.

Subscriptions are available with monthly or annual billing. The annual subscription provides a reduced fee compared to the sum of monthly fees. Prices may be updated with 30 days' notice before the next renewal.

Upon expiry, the subscription is tacitly renewed for a period equal to the one subscribed (monthly or annual), unless the Client gives notice of cancellation as follows:

For subscriptions with card payment: cancellation may be carried out directly from the EXSAFE Platform portal before the expiry of the current period.

For subscriptions with bank transfer payment: cancellation must be communicated in writing before the expiry of the annual period.

In the event of cancellation, the Service remains active until the end of the period already paid for. No refunds are provided for partial periods.

Upon termination of the Service, EXSAFE will proceed within 30 days to delete the data entered by the Client into the system and any backup copies. The Client may request the export of their data before termination by contacting [email protected].

EXSAFE reserves the right to temporarily suspend the Service for scheduled maintenance, technical updates or force majeure, without prejudice to the fulfilment of contracts already entered into with the Client.

The Client acknowledges that EXSAFE cannot be held liable towards the Client or third parties for the suspension, interruption or disconnection, whether temporary or permanent, of the Service, except in cases of wilful misconduct or gross negligence.

Access to Exsafe Academy courses is governed by the following specific conditions:

Courses purchased are accessible indefinitely from the time of purchase, unless otherwise specified in the individual course description. EXSAFE reserves the right to update or replace course content to keep it aligned with current regulations.

Certifications issued upon course completion (where applicable, including IVASS certifications) attest to participation and passing of the required tests. The validity of certifications is subject to the regulations of the relevant certifying body.

No refunds are provided for courses that the Client has already accessed, even partially. For courses not yet started, a refund may be requested within 14 days of purchase by contacting [email protected].

Clients on the RM ADVANCE plan or above may access EXSAFE's APIs to integrate the platform with their corporate systems, subject to the following conditions:

API usage is subject to rate limits communicated in the technical documentation. Systematic exceeding of limits may result in temporary suspension of API access.

APIs must be used exclusively for integration with the Client's systems and may not be used to create competing services, for data scraping or for any purpose not covered by the subscription plan purchased.

EXSAFE reserves the right to modify APIs with reasonable notice, ensuring backward compatibility where possible. The Client is responsible for updating their integrations.

The Service is provided "as is" and "as available". Use of the Service is at the Client's own risk.

To the fullest extent permitted by applicable law, the Service is provided without warranties of any kind, express or implied. No advice or information, whether oral or written, obtained from EXSAFE or through the Service creates any warranty not expressly provided for in this agreement.

EXSAFE does not warrant, endorse or assume responsibility for any product or service advertised or offered by third parties through the Service or through linked websites.

The Client acknowledges that use of the Service is at their own exclusive risk and for their own purposes. EXSAFE does not offer guarantees regarding the results expected, hoped for or obtained through the use of the Service. The Company disclaims any liability arising from the Client's or third parties' use of the Service results.

The Client acknowledges that the results, information and outputs of the Service — including those generated by automated analyses and artificial intelligence algorithms — are derived from a process based on data and information provided by the Client and from external sources. EXSAFE assumes no liability for changes in facts or circumstances not indicated by the Client or not available in the sources used.

EXSAFE shall in no event be held liable towards the Client or third parties for loss of profit, lost earnings, loss of data, indirect, incidental, special or consequential damages.

The Company assumes no liability for: errors or inaccuracies in the Service; property damage arising from access to or use of the Service; interruption of data transmission; bugs, viruses or Trojan horses transmitted through the Service by third parties; losses arising from temporary unavailability of the Service.

This agreement supersedes all prior agreements having the same subject matter, constituting the entire expression of the agreements reached between the parties. No amendment or addition to the contract shall be valid without the express and specific written approval of both parties.

Communications between the parties may be made via: certified email (PEC) to [email protected] (for EXSAFE) and the PEC address provided by the Client during registration; registered letter with return receipt to: EXSAFE SRL, Piazza G. Marconi 25/1, 45014 Porto Viro (RO); email to [email protected] for communications of an informal nature.

For anything not expressly provided for herein, the parties refer to the legal provisions in force at the time the contract is concluded. The invalidity of some clauses does not entail the invalidity of the remaining ones. The failure or delay in exercising rights by either party shall not constitute a waiver of such rights.